Returns and Refunds Policy
At Modest London, we are committed to providing our customers with the highest quality products. We understand that sometimes, despite our best efforts, a product may not meet your expectations due to manufacturing defects. To ensure your satisfaction, we offer the following policy:
Exchange Only Policy
We operate an exchange-only policy. We do not offer refunds or returns.
Conditions for Exchange
- Manufacturing Defects: If the product has a manufacturing defect, you can request an exchange.
- Product Condition: The item must be in its original condition, unworn, unwashed, and with all tags attached.
- Time Frame: You must request an exchange within 14 days of receiving your order.
Exchange Process
- Contact Us: Email us at info@modestlondon.com to initiate an exchange. Please provide your order number and details of the defect.
- Return the Product: Once your exchange request is approved, you will need to return the product to us at your own expense.
- Exchange or Online Coupon: After we receive and inspect the returned product, we will process an exchange or issue an online coupon of the value of the purchased item.
Return Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Free Delivery on Next Order
To compensate for the return shipping cost, we offer free delivery on your next order with us.
Non-Returnable Items
Certain types of items cannot be returned or exchanged, such as personalized items and sale items.
Contact Us
If you have any questions or need further assistance with your exchange, please contact us:
Email: info@modestlondon.com
Thank you for shopping with Modest London. We appreciate your understanding and cooperation.
